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FAQ |
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We Don't Beat Around The Bush!
Frequently Asked Questions:
Has my order been shipped?
All orders are recorded and tracked on-line. The dealer has access to this information in the administration area.
Can I stop a package that has been shipped?
If it was shipped USPS Post Office NO! If it was shipped UPS we can try but it is not always successful and you are responsible for all the return freight fees. New UPS Returns Service Rates are now in effect.
I ordered the wrong item, and want to exchange it. What do I do?
For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.
It is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
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Return in original packaging
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Return to GotHuntingGear.net within (30) days
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Copy of invoice enclosed with merchandise
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Enclose a brief letter of explanation
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Merchandise returned for exchange- will be charged for all the shipping charges.
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All returns must be prepaid
No COD’s accepted!
If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card. Any questions concerning an exchange/refund should be directed to our customer service department at (605) 881-2448. If the merchandise you receive is defective, call our customer service department for further instructions.
I placed an order, but was shipped the incorrect item. What do I do?
Return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to Got Hunting Gear. This will be done at Got Hunting Gear's discretion. If the order was shipped ground, and the end user decides to overnight the package to us to get it here faster, they will do that at their own expense. Once the incorrect item is received back, Got Hunting Gear will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item’s purchase price should it not get returned. No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.
I received a package that was damaged in transit. What should I do?
You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number. Got Hunting Gear will not accept merchandise damaged in transit. All claims must be filed with the carrier.
My order appears to be lost in transit. What should I do?
Your claim will be filed for the lost package. You should contact Got Hunting Gear, and we will file a claim with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take upwards of 30 days. If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.
I received a defective item. What should I do?
If the hunting equipment is defective, then see manufacturer warranty list for return instructions.
I have not received my product and I want to cancel the order. What do I do?
Only orders that have not yet been shipped or are not in process can be canceled. The dealer has access to all orders in the administration area. If the order has not yet shipped or is not in process, notify Got Hunting Gear via telephone to cancel the order. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day.
What is a return freight charge?
If a client refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed. Depending on the customer service policy, you will be opt to pay this charge for the freight fee.
What is an address correction and why am I being charged for it?
Occasionally, Got Hunting Gear will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by the client is not exactly correct. This amount will be billed to the client as needed.
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